1. Overview

ZukiTalk respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services.

2. Information We Collect

We may collect: Personal Information • Name • Phone number • Vehicle information • Service history (provided by dealership) Interaction Data • Call recordings or transcripts • Responses during AI interactions • Click and session activity

3. How We Use Your Information

We use your information to: • Facilitate communication between you and your dealership • Explain vehicle service recommendations • Improve AI performance and customer experience • Maintain system functionality and security

4. Role of the Dealership (Important)

The dealership you are working with: • Controls the customer relationship • Determines what data is shared with ZukiTalk • Is responsible for obtaining your consent to be contacted ZukiTalk acts as a service provider (processor) on behalf of the dealership.

5. Data Sharing

We may share information with: • The servicing dealership • Service providers that support our platform (e.g., communications providers like Twilio) • Legal authorities if required We do not sell your personal information.

6. Data Retention

We retain data only as long as necessary to: • Provide services • Improve system performance • Meet legal and contractual obligations

7. Data Security

We implement reasonable safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Choices

You may: • Decline to continue an interaction • Contact your dealership to update communication preferences • Opt out of messaging where applicable (e.g., replying STOP to SMS)

9. Cookies and Tracking

Our web-based experiences may use basic tracking technologies to: • Maintain session functionality • Understand usage patterns

10. Children’s Privacy

ZukiTalk services are not intended for individuals under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

12. Contact

For questions regarding this policy, please contact:
ZukiTalk, LLC
1090 South Wadsworth Blvd, Suite 3314, Lakewood, CO 80226